Shipping policy
Shipping Policy
At Luminary Home, we are committed to delivering your order as quickly and efficiently as possible. Below are the details regarding our processing times, shipping rates, and delivery estimates.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
2. Estimated Shipping Times
We ship worldwide. Estimated delivery times depend on your destination country:
- United States & Canada: 7–12 business days
- United Kingdom & Europe: 6–10 business days
- Australia & New Zealand: 7–12 business days
- Rest of the World: 8–15 business days
Please note: Occasional delays can occur due to customs inspections, high-volume postal seasons, or weather conditions.
3. Order Tracking
When your order ships, you will receive an email with a tracking number. You can track your package directly through our website on our Track Order page or via the link provided in your email.
Please allow 24–48 hours for tracking information to update on the carrier system.
4. Customs, Duties & Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Incorrect Addresses & Lost Packages
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer.
If your package is marked as delivered but you have not received it, please contact the shipping carrier or reach out to us at raimondi@atomicmail.io, and we will assist you in locating it.
6. Questions & Support
If you have any questions about your shipment, feel free to contact the Luminary Home support team:
- Email: raimondi@atomicmail.io
- Phone: +12126548843